1. Introduction

Bethune Publishing House, Inc. respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Bethune Publishing House collects, uses, stores, shares, and protects information when you:

Visit BethunePublishingHouse.com or one of our landing pages
Submit a contact, inquiry, registration, or order form
Schedule a consultation, clarity call, or project meeting
Purchase a product, program, or service
Participate in a course, workshop, event, or publishing program
Submit a manuscript or other project materials
Communicate with us by email, telephone, text message, social media, video meeting, or another method
Use any website, platform, product, program, or service operated by Bethune Publishing House

In this Privacy Policy, “Bethune Publishing House,” “Company,” “we,” “our,” and “us” refer to Bethune Publishing House, Inc. “You” and “your” refer to website visitors, prospective clients, authors, customers, program participants, account holders, and others who interact with us.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

2. Our Privacy Commitment

Bethune Publishing House collects information for legitimate business purposes connected to serving prospective clients, current clients, authors, customers, and program participants.

We use information to understand customer needs, recommend appropriate products and services, provide publishing services, process transactions, communicate regularly, and improve the customer experience.

Bethune Publishing House does not sell, rent, trade, or exchange client personal information with outside companies for their independent marketing or advertising purposes.

We aim to:

Collect information that helps us serve the customer
Explain why information is requested
Use information for legitimate publishing and business purposes
Maintain useful and appropriate communication
Limit access to authorized personnel and service providers
Avoid collecting information we do not reasonably need
Protect manuscripts and unpublished project materials
Honor valid requests to update or correct information
Allow recipients to unsubscribe from promotional communications
Refrain from selling client personal information

3. Information We Collect

The information we collect depends on how you interact with Bethune Publishing House and which products or services you request.

Contact and Identification Information

First and last name
Business or organization name
Email address
Telephone or mobile number
Mailing, billing, or shipping address
Job title, professional title, or credentials
Social-media or website information
Preferred communication method

Account and Registration Information

Username or account identifier
Account preferences
Purchase and enrollment history
Program registration information
Communication preferences
Account activity

Publishing and Project Information

Book title or proposed title
Manuscript, synopsis, outline, or sample chapters
Author biography and professional history
Personal stories, interviews, notes, and research
Photographs, illustrations, audio, or video
Testimonials and endorsements
Book-cover and interior-design materials
Copyright, ISBN, printing, and distribution information
Author-platform and marketing information
Editing comments, design instructions, approvals, and project notes
Other files or information needed to evaluate or complete a project

Purchase and Transaction Information

Products or services purchased
Purchase and payment dates
Amounts charged or paid
Payment status and transaction identifiers
Installment-plan information
Refund, dispute, or chargeback information
Shipping and delivery details

Communications

Emails and contact-form submissions
Text messages and telephone-call notes
Voicemail and social-media messages
Consultation and project-meeting notes
Customer-service requests
Feedback, surveys, reviews, complaints, and disputes

Website and Technical Information

Internet Protocol address
Browser and device type
Operating system
Approximate geographic location
Referring website
Pages viewed and links selected
Date, time, and length of visits
Cookie, analytics, and advertising identifiers
Form, appointment, or purchase activity
Technical, security, or error information

4. Why We Request Information

We request information that is reasonably needed to understand your interests, respond to you, recommend appropriate products or services, process purchases, and provide publishing or educational services.

Information submitted through our website, forms, consultations, checkout pages, and customer-management system may help us:

Understand the type and stage of your book or business project
Determine which product, package, program, or service may be appropriate
Prepare for a consultation or project meeting
Provide accurate pricing, proposals, and agreements
Complete writing, editing, design, publishing, marketing, or coaching work
Deliver products and resources
Maintain regular communication and project follow-up
Provide customer support

Please provide accurate and current information so that we can communicate effectively and provide the appropriate products and services.

5. How We Use Information

Bethune Publishing House may use personal information to:

Respond to inquiries and information requests
Schedule consultations and project meetings
Recommend publishing packages, products, programs, or services
Prepare proposals, invoices, and service agreements
Provide publishing, writing, editing, proofreading, design, formatting, coaching, marketing, and related services
Review manuscripts and project materials
Request documents, feedback, corrections, or approvals
Process purchases, payment plans, refunds, and shipping
Send invoices, receipts, and payment notices
Maintain customer, author, and project records
Send appointment confirmations and reminders
Communicate about project progress
Deliver purchased products, programs, or digital resources
Provide customer service and technical support
Send newsletters, educational information, program announcements, book releases, special offers, and marketing messages
Measure and improve our website, products, services, and communications
Maintain accounting, tax, contractual, and business records
Detect fraud, protect accounts, and maintain security
Enforce agreements and protect legal rights
Comply with applicable laws and lawful requests

6. Convert and Flow and HighLevel

Bethune Publishing House uses Convert and Flow, powered by HighLevel, as its primary website, landing-page, customer-management, communication, scheduling, analytics, marketing, and workflow platform.

Convert and Flow may be used to manage:

The Bethune Publishing House website and landing pages
Contact, inquiry, registration, and order forms
Prospective and current client records
Consultation and appointment scheduling
Email and text-message communications
Appointment reminders and customer follow-up
Marketing campaigns and sales funnels
Program registration
Product, service, and payment-status records
Website analytics and advertising pixels
Automations and workflow management
Customer-service and project communications

When you visit our website, submit a form, schedule an appointment, make a purchase, subscribe to communications, or otherwise communicate with Bethune Publishing House, information may be collected, transmitted, stored, or processed through Convert and Flow and its underlying HighLevel technology.

Bethune Publishing House determines the business purposes for which client information is collected and used. Convert and Flow, HighLevel, and their authorized supporting providers process information to help us operate the system, communicate with clients, provide services, manage appointments, maintain records, and conduct marketing activities.

HighLevel maintains its own privacy and security practices. You may review its current privacy information at HighLevel’s Privacy Policy.

7. PayPal and Stripe Payment Processing

Bethune Publishing House uses PayPal and Stripe to process payments.

When you make a payment, PayPal or Stripe may collect information such as:

Cardholder or account-holder name
Email address and telephone number
Billing address
Credit or debit card information
Bank or PayPal account information
Transaction amount and date
Device, security, and fraud-prevention information

PayPal and Stripe process payment information according to their own privacy policies, security procedures, and service terms.

Bethune Publishing House generally receives only the information needed to confirm and manage a transaction, such as the customer’s name and contact information, amount paid, payment date, payment status, transaction identification number, limited payment-method details, and refund, dispute, or chargeback information.

Bethune Publishing House does not ordinarily receive or store your complete credit-card number, debit-card number, card security code, PayPal password, or online-banking password.

We may use transaction information to confirm purchases, manage payment plans, send invoices and receipts, process refunds, address disputes, maintain accounting and tax records, and prevent fraudulent transactions.

You may review the payment providers’ current privacy information at:

8. Consultations, Scheduling, and Appointments

When you schedule a consultation, clarity call, project meeting, or other appointment, we may collect:

Your name
Email address
Telephone number
Appointment date and time
Time zone
Type of appointment
Book, business, or project details
Questions or comments submitted with the appointment
Confirmation, cancellation, or rescheduling information

We may use this information to confirm the appointment, send reminders, prepare for the meeting, follow up with you, recommend services, and maintain records concerning the inquiry or project.

Scheduling an introductory consultation does not by itself create a publishing or professional-services relationship.

9. Email Communications

Bethune Publishing House may use Convert and Flow to send emails related to:

Information requests and consultations
Appointment confirmations and reminders
Publishing-project updates
Invoices, receipts, and payments
Programs, workshops, and events
Newsletters and educational resources
Book releases and company announcements
Products, services, and special offers
Marketing and promotional information

We may receive information concerning whether an email was delivered, opened, or selected. This helps us maintain our email system, understand engagement, and improve communications.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message or by contacting [email protected].

Unsubscribing from promotional emails will not prevent us from sending necessary appointment, purchase, payment, project, legal, security, or customer-service communications.

10. Text-Message Communications

When you provide a mobile telephone number and agree to receive text messages, Bethune Publishing House may use Convert and Flow to send:

Appointment confirmations and reminders
Requested information
Customer-service messages
Publishing-project updates
Payment reminders
Program announcements
Marketing messages when appropriate consent has been provided

Message frequency may vary. Message and data rates may apply according to your wireless provider and service plan.

Consent to receive marketing text messages is not required as a condition of purchasing a product or service.

You may opt out by replying STOP when that feature is available. You may reply HELP for assistance.

Mobile telephone numbers, text-message opt-in information, and consent records will not be sold, rented, or shared with third parties for their independent marketing purposes.

Text-message originator opt-in data and consent may be provided only to telecommunications carriers, messaging aggregators, Convert and Flow, HighLevel, and other providers reasonably necessary to deliver and manage the text-message service.

11. Marketing and Regular Client Communication

Bethune Publishing House uses contact information provided by prospective and current clients to maintain regular and helpful communication.

Communications may include:

Responses to information requests
Appointment confirmations and reminders
Publishing-project updates
Requests for materials, feedback, or approvals
Customer-service and payment messages
Newsletters and educational publishing information
New product or service announcements
Book-release information
Workshop and program invitations
Special offers and promotional communications

Marketing communications are intended to keep clients and prospective clients informed about products, services, programs, and resources that may support their publishing or business goals.

You may change your communication preferences or unsubscribe from promotional messages at any time. Necessary transactional and project-related communications may continue.

12. Cookies, Analytics, and Advertising Pixels

Convert and Flow and its supporting technologies may use cookies, pixels, tags, web beacons, local storage, advertising identifiers, and similar technologies.

These tools may help us:

Operate and secure the website
Remember preferences and form information
Understand how visitors use the website
Identify which pages receive attention
Determine how visitors reached the website
Measure the effectiveness of advertisements and campaigns
Understand whether a visitor submitted a form, scheduled an appointment, or made a purchase
Improve website performance and customer experience
Provide advertising that may be relevant to prospective authors and customers
Detect fraud or unauthorized activity

Information collected through these technologies may include Internet Protocol address, browser type, device type, operating system, approximate location, referring website, pages visited, links selected, visit dates and times, form activity, purchase activity, and advertising identifiers.

You may manage or disable cookies through your browser or device settings. Disabling certain cookies may affect the operation of website features.

Where required by applicable law, we may provide a cookie notice or request consent before using nonessential tracking technologies.

13. Manuscripts and Unpublished Project Materials

Bethune Publishing House understands that manuscripts and other project materials may be private, unpublished, or personally meaningful.

We use reasonable care when handling materials submitted for evaluation, writing, editing, design, production, publishing, marketing, or distribution.

Project materials may be accessed by authorized individuals who reasonably need the information to perform assigned work, including:

Employees and authorized representatives
Editors, ghostwriters, and proofreaders
Designers, illustrators, and formatters
Consultants and project managers
Printers and distributors
Technology and cloud-service providers
Other approved contractors

Submitting a manuscript does not transfer ownership of the manuscript to Bethune Publishing House. Ownership and permitted uses are governed by our Terms and Conditions and the applicable publishing agreement.

If your manuscript contains private information about another person, you are responsible for determining whether you have the legal right and appropriate permission to include and publish that information.

Highly confidential information should not be submitted without first discussing appropriate safeguards with us.

14. Information You Direct Us to Publish

Publishing services may require us to make information public at your direction.

Publicly released information may include:

Author or pen name
Biography and professional credentials
Author photograph, voice, or likeness
Book title, description, and cover
Copyright notice, dedication, and acknowledgments
Website, email, or social-media information
Testimonials and endorsements
Interview material
Information included in the book
Marketing and promotional content

Once information is published in a printed book, ebook, audiobook, retailer listing, website, news release, social-media post, or public marketing campaign, Bethune Publishing House may not be able to remove every copy or control how others copy, archive, or share it.

You should carefully review and approve information before authorizing publication.

15. When We Share Information

Bethune Publishing House does not sell client personal information. We may share information only as reasonably necessary for the purposes described in this policy.

Technology and Business Service Providers

Information may be processed by authorized providers that help us operate the business, including Convert and Flow, HighLevel, PayPal, Stripe, website and cloud-service providers, email and text-message providers, telecommunications carriers, scheduling services, analytics providers, accountants, attorneys, and technical-support providers.

Publishing Professionals and Vendors

Information may be shared with authorized editors, ghostwriters, proofreaders, designers, illustrators, formatters, consultants, printers, distributors, retailers, shipping providers, and other parties needed to complete the services requested by the client.

Legal and Safety Reasons

We may disclose information when reasonably necessary to comply with law, respond to a lawful request, enforce an agreement, investigate fraud, protect intellectual property, protect safety or legal rights, or establish, exercise, or defend a legal claim.

Business Transfers

If Bethune Publishing House is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

With Your Permission

We may share information for another purpose when you give permission or direct us to do so.

16. We Do Not Sell Client Information

Bethune Publishing House does not sell, rent, trade, or exchange client personal information with outside companies for their independent marketing or advertising purposes.

This commitment includes:

Names and contact information
Email addresses and telephone numbers
Mailing and billing addresses
Manuscripts and project information
Purchase and appointment history
Communication preferences
Text-message consent and opt-in records
Other information submitted by a client or prospective client

Information may be provided to authorized service providers only when reasonably necessary to operate our business, process payments, communicate with clients, or provide products and services requested by the client.

These providers are not authorized by Bethune Publishing House to use client information for unrelated independent marketing purposes.

17. Testimonials and Promotional Use

If you voluntarily provide a testimonial, review, success story, photograph, recording, or video for promotional use, we may collect and use the information in accordance with the permission you provide, our Terms and Conditions, or the applicable service agreement.

Unless you request otherwise in writing or a separate agreement provides otherwise, Bethune Publishing House may identify completed and publicly released projects in its portfolio, presentations, website, social media, and marketing materials.

This may include publicly available or approved information such as book titles, book covers, author names, published descriptions, launch information, approved photographs, and testimonials.

We will not intentionally publish an unpublished manuscript or confidential project details for promotional purposes without permission.

18. Data Retention

We retain information only for as long as reasonably necessary to:

Respond to inquiries and provide requested services
Complete publishing projects
Maintain customer and author relationships
Process transactions and payment plans
Maintain accounting, tax, contractual, and business records
Resolve disputes and enforce agreements
Protect legal rights
Prevent fraud and maintain security
Comply with applicable legal requirements

Retention periods may vary based on the type of information, nature of the project, account status, contractual requirements, legal obligations, and the possibility of a dispute or claim.

Project files may eventually be deleted, archived, or made unavailable after a project ends. Authors and clients are responsible for keeping their own permanent copies and backups of manuscripts, photographs, designs, final files, and other important materials.

When information is no longer reasonably needed, we may delete it, anonymize it, or securely dispose of it.

19. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, improper use, accidental loss, alteration, disclosure, or destruction.

These measures may include:

Password and account controls
Access restrictions and user permissions
Use of established technology and payment providers
Contractor or team confidentiality requirements
Software updates and account monitoring
Data backups and technical safeguards

Bethune Publishing House relies partly on safeguards provided by Convert and Flow, HighLevel, PayPal, Stripe, telecommunications providers, and other integrated services.

No website, email system, text-message system, payment service, cloud platform, transmission method, or storage system can be guaranteed to be completely secure.

Please do not send passwords, Social Security numbers, complete banking information, medical records, or other highly sensitive information through a standard form, email, or text message unless we provide an approved secure method.

20. Security Incident Response

If we discover a security incident involving personal information, we will investigate the incident and take reasonable corrective action.

When required by applicable law, we will notify affected individuals, government agencies, or other appropriate parties. The timing and form of notice will depend on the nature of the incident and applicable legal requirements.

21. Children and Minor Authors

Our general website and services are not directed to children under 13, and we do not knowingly collect personal information online directly from a child under 13 without appropriate parental or legal-guardian involvement.

Bethune Publishing House may provide services for a minor author when the project is requested, supervised, and authorized by a parent or legal guardian.

A parent or guardian should complete agreements, provide consent, approve project materials, approve the publication of the minor’s name or image, manage payments and publishing accounts, and communicate with Bethune Publishing House on the minor’s behalf.

Anyone under 18 should use our services only with the involvement and permission of a parent or legal guardian.

A parent or guardian who believes a child submitted information without appropriate permission should contact [email protected].

22. Your Privacy Rights and Choices

Depending on where you live and which laws apply, you may have the right to:

Ask whether we process your personal information
Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Request a portable copy of certain information
Withdraw consent when processing is based on consent
Object to or restrict certain processing
Opt out of promotional communications
Opt out of certain targeted advertising, sales, or sharing when applicable
Appeal a decision concerning a privacy request when applicable
Receive equal service without unlawful discrimination for exercising a privacy right

These rights may be subject to legal limitations and exceptions. We may retain information needed to complete a contract, process a transaction, maintain business and tax records, protect legal rights, prevent fraud, comply with law, or establish or defend a legal claim.

23. How to Submit a Privacy Request

To submit a request concerning your personal information, email:

[email protected]

Please include:

Your name
Your email address
Your relationship with Bethune Publishing House
A clear description of your request
Enough information to help us locate the relevant records

We may need to verify your identity before completing a request. Verification may require confirming information already associated with your inquiry, account, transaction, or project.

An authorized agent may submit a request when permitted by law. We may require proof that the agent is authorized to act for you.

We will respond within the time required by applicable law.

24. State Privacy Notices

Residents of California and certain other states may have additional privacy rights when the applicable state law covers Bethune Publishing House and the requested information.

These rights may include access, correction, deletion, portability, information about categories of data collected or disclosed, and the ability to opt out of certain targeted advertising, sales, sharing, or profiling.

Bethune Publishing House does not sell personal information in exchange for money.

Some analytics or advertising technologies may be treated as “sharing,” “targeted advertising,” or a “sale” under certain state laws even when no money is exchanged. Where applicable, you may request to opt out by contacting [email protected] and may also adjust browser, device, cookie, or advertising settings.

We will not unlawfully discriminate against a person for exercising an applicable privacy right.

25. International Visitors

Bethune Publishing House is based in the United States.

If you access our services from another country, your information may be transferred to, processed in, and stored in the United States or another country where our authorized providers operate. Privacy laws in those countries may differ from the laws in your location.

Where required, we will use an appropriate legal basis or safeguard for international information transfers.

26. Third-Party Websites and Platforms

Our website and communications may contain links to websites, applications, social-media services, payment providers, publishing platforms, or other services that are not operated by Bethune Publishing House.

We are not responsible for the privacy, security, content, availability, or practices of those third parties. A link does not necessarily mean that Bethune Publishing House endorses the third party.

We encourage you to review the privacy policy and terms of each third-party website or platform you use.

27. Browser Privacy Signals

Some browsers and devices include “Do Not Track,” Global Privacy Control, or other privacy preference signals.

Because technical standards and legal requirements continue to develop, our website may not respond to every signal in the same way. Where required by applicable law and supported by our technology, we will recognize legally required browser-based opt-out signals.

You may also manage cookies and advertising preferences through your browser, device, or applicable platform settings.

28. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, services, information practices, or legal requirements.

The updated policy will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through the website, email, account notice, or another reasonable method when required.

Your continued use of the website or services after an updated policy becomes effective indicates your acknowledgment of the revised policy.

29. Contact Us

Questions, concerns, communication-preference changes, or privacy requests may be directed to:

Bethune Publishing House, Inc.
Website: https://bethunepublishinghouse.com
Email: [email protected]